Reviewed by Michael DeNault for Katie Weldon - Branch Manager
Shane and Stacey were GREAT when it came to communicating what was needed to move through the process, Shane was very knowledgeable about rates, current events, and when to lock in a rate, and with this being the second mortgage I’ve done with team Katie, the experience keeps getting better!
Michael DeNaultDec-12-2024
Reviewed by Omar R for Katie Weldon - Branch Manager
In a business that can be all about making the numbers work, Team Katie has a special way of connecting with the people they work with; they take away the anxiety from the home buying process. Shane, Stacey, Samantha and Katie have been wonderful. They are professional, communicative, and reliable. Thank you for everything Team Katie!
Omar RDec-12-2024
Reviewed by Samantha Kay for Katie Weldon - Branch Manager
Team Katie was great to work with from the first email/phone call. Shane was very helpful in explaining everything to me and there was a lot to explain as this was my first home mortgage. Highly recommend. The whole team was always responsive and kind.
Samantha KayDec-12-2024
Reviewed by Ana Reyes for Katie Weldon - Branch Manager
I could not have chosen a better lender than Team Katie’s team at Total Mortgage. They are experts at what they do and a pleasure to work with. Even my agent said she has never work with such an amazing team of professionals. Thank you so much for the wonderful experience.
Ana ReyesDec-12-2024
Reviewed by Daniel Sardonini for Katie Weldon - Branch Manager
I loved working with Team Katie, they were incredibly knowledgeable, friendly, and responded quickly to all of my questions. Shoutout to Shane Higgins for being so attentive throughout the whole mortgage process. Make sure to ask for him! I highly recommend going with Team Katie!
Daniel SardoniniDec-12-2024
Reviewed by Taina Vasconcelos Avozani for Katie Weldon - Branch Manager
The entire team was great, my work schedule is very complicated and I always had a quick answer to my text messages, emails or phone calls even at night, weekends or when scheduled a call specifically on my 45 min lunch break. I always got everything explained to me in details, never felt any pressure. My only struggle was that while under contract, every day I needed to send a new document and that would take me a day to get done so I felt like I was always behind but I guess that's how buying a house is because everything just ended up perfectly and I can't recommend enough the entire team. They tell you when they don't have all the info or knowledge about something and consult with their team members to give you the perfect info, that means a lot.
Taina Vasconcelos AvozaniDec-12-2024
Reviewed by Annie Fritschner for Katie Weldon - Branch Manager
Holy SMokes Katie and Stacey and the Team are absolutely FABULOUS!!!!!!!!! I wish I could say how highly I rate them. They were with me every step of the way, holding my hand, keeping me informed, encouraging me, working weekends and nights...they are great
Annie FritschnerDec-12-2024
Reviewed by katira guzman for Katie Weldon - Branch Manager
Wonderful experience! They walked me through the whole process and got me my new home !
katira guzmanDec-12-2024
Reviewed by Kendel Hall for Katie Weldon - Branch Manager
My husband and I recently purchased our first home and we used Team Katie via Total Mortgage as our lender. I cannot say enough great things about Katie and her team. I mostly worked with Samantha Sirmaian and she was wonderful. She was always responsive via email and text. She always got back to me quickly and answered every question I had. Everyone on Katie’s team is great. I would highly recommend Team Katie to anyone looking for a lender!
Kendel HallDec-12-2024
Reviewed by Paige Austin for Katie Weldon - Branch Manager
I can’t say enough good things about Team Katie! I initially stumbled upon Katie when I was looking into MassHousing loans and I’m not sure I’ll ever be so lucky again. I have never had a better customer service experience than with Team Katie. As a first time homebuyer, I was incredibly nervous to go through this process, but Team Katie made everything easy and painless! I felt supported through each step and the team was lightning fast to reply when I had a question or there was an update. Team Katie alerted me of the new MassDreams program and were able to help me get a sizeable grant that I never would have known I could qualify for. A special thank you to Jana and Stacey for getting me through the process! I will be recommending Team Katie to anyone I can! Thank you to Katie and the entire team!!!
Paige AustinDec-12-2024
Reviewed by Jeff Williams for Katie Weldon - Branch Manager
I wouldn't hesitate to recommend Katie and her team to anyone looking for assistance with what is usually the largest purchase of their lives. Katie and her team have the perfect combination of modern streamlining of this process and personal touch. I felt guided and not pushed every step of the way.
Jeff WilliamsDec-12-2024
Reviewed by Alex Arcangeli for Katie Weldon - Branch Manager
A great experience start to finish. Katie and her entire team were wonderful to work with and made the entire process a breeze. Any question I had was answered by a team member almost immediately, I was never left in the dark or wondering.
Alex ArcangeliDec-12-2024
Reviewed by Timothy Budzinski for Katie Weldon - Branch Manager
We had a great experience! The entire team was professional and polite! They were available to speak with late into the evening which was a help! They worked hard to make our mortgage as easy as could be! Thanks again!
Timothy BudzinskiDec-12-2024
Reviewed by Zach B for Katie Weldon - Branch Manager
Katie always had time to make sure I knew what was going on and had my best interest in mind in all the moves I made. For such a large and important transaction it’s a big relief knowing you have someone thats specifically on your side
Zach BDec-12-2024
Reviewed by abel Tejada for Katie Weldon - Branch Manager
She was great, she helped a lot with making the whole process as easy as possible for us. Very understanding and communicative with questions we had. Always answered our calls and alway communicated everything as soon as possible. She’s awesome. Super easy to work with.